Returns & exchange

1. Refund Policy

Refunds at Revaa are processed as gift cards, not to your original payment method. If your request is approved, we'll issue a coupon code worth the refund amount, valid for use on our website for 30 days.

We extend store credit only for:

• Items lost in transit
• Items damaged in shipping (an unboxing video is required to support the claim)

Size concerns, a wrong size selected at checkout, or simply changing your mind do not normally qualify for store credit, except where a requested size sells out during an approved exchange as described below. Every refund we issue takes the form of a gift card.

2. Your Gift Card

• When it arrives: Within 24 hours of your return reaching our warehouse.
• How you'll get it: As a digital gift card sent to your email or phone number.
• How long it lasts: 30 days from the day it's issued.
• What it covers: The sale price of the returned item(s) only — shipping fees and COD charges aren't included.

3. Exchanges

We only exchange items for a different size — we don't offer refunds or returns through this route. Your exchange begins once we've picked up the original item.

Ready to start? Begin your return or exchange request here.

A few terms to keep in mind:

• Raise your request within 48 hours of delivery.
• Photos of the product with tags attached are required for verification.
• Items must be unused, unwashed, and packed with original tags and packaging intact.
• A flat ₹199 fee applies, covering both pickup and redelivery.
• Expect the full process to take about 6–7 working days.
• We'll dispatch your new size only after the returned item has been picked up and approved.
• You're entitled to one exchange per order — no more.
• Exchanges don't come with store credit as an alternative.
• No stock in your size at request time means we can't approve the exchange.
• If your size sells out while we're processing your exchange, we'll offer either a different product or a 30-day store credit coupon.
• We can't send refunds back to your original payment method.
• Orders at our normal website selling prices, including orders using WELCOME10, qualify for size exchanges under these terms. Only items explicitly marked Final Sale before purchase are excluded from size exchanges.
• Live somewhere we can't arrange pickup? You'll need to ship the item yourself — in that case, we'll waive the exchange fee, though your shipping cost is not reimbursed in cash. After the item passes quality checks, a flat ₹150 store credit is provided as described below.

4. Damaged or Wrong Items

Claims for damaged or incorrect products need an unboxing video — this is non-negotiable. Your video should capture:

• The parcel sealed, before you open it
• You opening it, start to finish
• A clear view of the item and whatever's wrong with it

We can't process a claim without this video. Likewise, items that come back worn, washed, damaged, or missing their tags won't be accepted.

Courier delays, weather, and other things outside our control are beyond our responsibility. Please double-check our size chart before ordering — we're unable to support repeated exchange requests on the same order.

5. Pickup & Shipping

• Reverse pickup: Available for most pincodes in India.
• Shipping it yourself: If we can't arrange pickup at your pincode, send it to our warehouse yourself — once it clears quality check, we'll add ₹150 in store credit to offset your cost.
• What we expect: Unworn, unwashed items with original tags and packaging. Anything that fails quality check gets sent back to you, at your cost.

6. Cancelling an Order

You can cancel anytime before your order ships. After that, our standard return/exchange policy takes over.

Want to cancel? Submit a cancellation request here.